Customer service can make or break a business and we believe our service should be unbeatable. You will benefit from our 7-days-a-week support service, with contract hours to suit your operation. You won't be put through to an anonymous call centre - you will speak to a specialist.
We appreciate that retailers vary significantly in the resources available for first-line support of their stores. That's why we will tailor a support service to meet your specific needs.
We are also able to offer extended cover on a regular or occasional basis for example at the start of sale or over the Christmas period as well as ad-hoc cover for high profile locations..
We are able to offer service levels tailored to your requirements, we are able to offer packages based on either first or second line support, depending on if you have suitable staff to deal with the first line calls, we can even offer a hybrid solution, Second Line support during the week and first line cover at the weekend.
Calls are logged in our in house developed call tracking system from where we can produce various reports on the quality of the service being offered.
Our in house support team have a combined experience of over 35 years offering support for Retail IT systems. This skill base allows us to offer prompt and effective resolution of a wide range of issues related to the systems we offer.
In addition to our support offering we are able to offer a customisation service, tailoring the product to match your individual requirements, both in terms of reflecting your business processes and also regulatory changes,